Policies

• Concierge Services are non-transferable and must be paid in advance.  We accept cash and personal or company checks.  A charge of $35.00 will be applied for all returned checks.
• Rates reflect charges for services rendered by Southern Chic Concierge and do not include charges for outside vendors or merchandise purchased to complete the service requested.
• There is a two-hour minimum for all services.  After the first two hours, clients are billed in 15-minute increments.  Rates vary dependent on the task.
• We request that you provide at least a 24-hour lead time on all requests.  We will always do our best to fulfill requests for service as soon as possible, on a first come, first serve basis.  
• All cancellations require a 24-hour notice.  Additional time may be required if there is a third party vendor involved. Notification may be done via email or by phone.  If notification is not received, we reserve the right to charge you for the full amount of time scheduled or assess a $35.00 cancellation fee.
• Hourly packages expire 90 days after the date purchased.  Gift certificates expire one year after the date purchased.  We do not give refunds for expired packages or gift certificates.
• Services required outside of regular business hours or holidays are subject to additional fees.
• All personal and credit card information collected by Southern Chic Concierge will be gathered for the purpose of providing concierge services and billing the client for services rendered.  At no time will the collected information be disclosed to a third party, except for the purpose of completing the client’s request or financial obligations.
• Southern Chic Concierge will not perform any service that is illegal, unethical or that poses unnecessary danger to persons or property.  Southern Chic Concierge further reserves the right to decline any request at its sole discretion.